REGIONAL COMMUNICATIONS CAMPAIGN

Regional Communications Campaign

2024

Seattle

Content Optimization & Engagement Growth

Challenge

Agents were missing key marketing updates, resulting in lower adoption of Compass tools and increased inefficiencies. Open rates and engagement metrics showed that our communication strategy was not resonating.

Solution

Before

After

Restructured Regional Communications

Cut Content by 50%

Cut content by 50% for clearer, more digestible updates.

Introduced A/B Testing

Introduced A/B testing for subject lines, content formats, and CTA placements.

Launched a Blog

Launched a weekly marketing blog (‘Marketing Minute’), providing actionable insights in a quick, digestible format.

“Marketing Minute” Blog Posts

Results

Sustained Growth in Engagement

Since launching the optimized email campaign, open rates have increased by over 100%, reflecting a significant improvement in agent engagement. Through content refinement, A/B testing, and clearer CTAs, we achieved consistent month-over-month growth, ensuring key marketing updates reach more agents effectively.

  • Higher Product Adoption

    More agents accessing and using Compass marketing tools effectively.

  • Improved Agent Efficiency

    Faster execution and fewer redundant support requests.

  • Scalable Strategy for Other Regions

    A replicable approach that can be expanded to improve engagement across regions.